Get Help

How to get help

If you need help from our foodbank there are a few simple steps to follow.

The most important step is to get a foodbank voucher.

In order to provide the most appropriate help for the circumstances of your situation we work with local agencies. If they feel you are struggling to put food on the table, they will issue you with a foodbank voucher. The local agency can also provide long term support if needed to help address some of the issues behind the reasons for your crisis. Agencies we work with include: Citizens Advice, housing support officers, children’s centres, health visitors, social services and some local charities.

1. Get in touch with a local referral agency.

If you are in financial crisis and live in England or Wales, please call 0808 2082138 for free (open Monday to Friday, 9am-5pm) to talk confidentially with a trained Citizens Advice adviser. They can help address your crises and provide support to maximise your income, help you navigate the benefits system, and identify any additional grants you could be entitled to. If needed, they’ll issue you with a voucher so you can get an emergency food parcel from your local food bank.

Equally, you can contact us to find out which local agencies can still issue vouchers. You can contact us on our Contact Us page.

2. Receive a voucher from the referral agency.

They will discuss your situation and supply you with a foodbank voucher where appropriate.

3. Contact us in regards to your voucher.

In some circumstances, you referral agency will contact us directly and we will liaise with them to offer a delivery of food. If they do not contact us directly, you should get in touch with us and we can organise a delivery with you once your voucher has been fulfilled. Additionally, you can find a list of our local centres and opening times here. Please note that we adhere to the government guidelines set out around social distancing and our preferred method is delivery.

If you have any further questions our FAQ’s page may help, or feel free to give us a call.


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